Return Policy

At FATLAB, we want you to feel confident when shopping with us. If you have any questions about your order or would like to request a return, please contact us by email first. We’re happy to help.

Return Eligibility

We accept returns for items that are unused, unopened, and in their original condition within 14 days of delivery.

Because our product is a body-use patch, we do not accept returns for items that have been opened, used, or tampered with.

Non-Defective Returns

If you would like to return an item for a reason unrelated to damage, shipping error, or product defect, the item must be unopened and unused. In these cases, customers are responsible for return shipping costs.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or missing items, please email us as soon as possible and include your order number and clear photos of the issue. We will review the case and work with you on an appropriate resolution.

Allergy or Adverse Reaction Requests

If you experience any discomfort, irritation, or other unexpected reaction after using our product, please stop use immediately and email us as soon as possible. We take these situations seriously and will do our best to support you, review your case carefully, and help determine the next steps.

How to Start a Return

To request a return, please email us at support@fatlab.us with:

• your order number
• the reason for your request
• photos, if applicable

Please do not send items back before contacting us first, as unauthorized returns may not be accepted.

Refunds

Once your return is received and inspected, we will notify you if your refund is approved. If approved, the refund will be issued to your original payment method.